Has my order been shipped?
We provide you with an email containing all shipping details and the tracking number for your package. Please check your inbox/junk folder for an email from us.
How long does shipping take?
Domestic USA – 3 to 5 business days
United Kingdom – 5 to 8 business days (the items will be imported and cleared for you by Carnivalista and shipped from a domestic UK location, the shipping cost reflects this service)
Western Europe – 7 to 12 business days
Canada - 4 to 6 weeks (TO based rep: Yinka the.collabo.inc@gmail.com)
Caribbean and Rest of the World – 10-25 business days
The shipping times are estimates provided by USPS and Fedex. Please note, that we are not responsible for any delays due to weather conditions, technical issues or any other reasons that are out of or control.
Orders being paced after 12noon EST will be processed the following business day. We do not ship on weekends and holidays.
Address Details:
Please make sure your address is entered correctly and contains all relevant details, such as apartment and building number. We do not take any responsibility for misplaced or lost packages of the shipping details you provided are incorrect or not complete.
How can I track my order?
In the email containing your shipping details you will find a link that will guide you to the tracking page for your package. Please click on it and you will see where your order is currently located.
Do you ship to my country and what about customs fees?
Carnivalista is very happy to have customers from all over the world! Check the dropdown list of destination countries. Sometimes delivery can be delayed depending on your country's customs department.
Carnivalista and the shipping service do not have control over how long customs hold a package for inspection. Certain countries may apply fees after the package is accepted in the country. We strongly recommend checking with your local post office to find out if this applies to you since Carnivalista does not cover additional customs fee charges.
Carnivalista IS NOT responsible for applicable customs fees, import duties, taxes, or any other charges.
My tracking information states delivered but I did not receive my package
Carnivalista will use USPS or FedEx as their main carrier for domestic and international shipments. Once a package is shipped to the address provided by the customer, the package is the responsibility of the carrier. Carnivalista does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. If however you have not received your packaged or believe it to be lost or stolen, please raise a claim with the carrier.
Although Carnivalista cannot be held responsible for lost/stolen items with a confirmed delivery status, we will assist you in the claims process with the carrier. Please contact marylin@carnivalista.com for any further assistance.
